Terms of Service

1. What Enamelogic Is — and Isn't

Enamelogic is a software-as-a-service tool. It analyzes the dental procedure (CDT) codes and fee information you provide, compares them against benchmark data, and helps you produce your own analysis and draft correspondence for negotiating fees with insurance carriers.

Enamelogic is a technology provider. We are not a law firm, insurance broker or producer, insurance or dental-management consultant, accountant, or healthcare provider. The Service does not provide, and you should not rely on it as, legal, insurance, tax, accounting, financial, or clinical advice. Using the Service creates no attorney–client, broker–client, fiduciary, or other professional relationship between you and us. Before acting on anything the Service produces, you are responsible for exercising your own professional judgment and, where appropriate, consulting qualified professionals of your choosing.

2. Your Data, Our Data

Your data stays yours and stays separate. The information you enter — your fee schedules, code utilization, and carrier identifiers ("Customer Data") — is held in a segregated environment. We do not pool, mix, or share one customer's data with any other customer, and we never use one customer's data to generate analysis or recommendations for another. We use your Customer Data only to provide and operate the Service for you, and to produce aggregated, de-identified usage statistics that identify no individual customer.

Our benchmarks don't come from other customers. The reimbursement benchmarks in the Service are drawn from independent reference sources — not assembled or pooled from other customers' fee schedules, and not derived from one customer's data to serve another. Your right to use the benchmark data through the Service is limited to your own internal analysis and your own negotiations; you may not resell, republish, or redistribute it, except to share an output with the specific carrier you're negotiating with.

No patient information. Do not upload protected health information (PHI) or any individually identifiable patient data. The Service isn't designed to handle it, and you are responsible for de-identifying anything you submit. We are not a HIPAA covered entity or business associate with respect to your patients.

3. You Make Your Own Decisions

Every decision about your fees, your negotiations, your carrier contracts, and the pricing of your services is your own independent business decision. The Service gives you individualized analysis based on your own data and external benchmark data; it does not direct, require, or set your prices. You are always free to ignore, change, or reject any number, range, target, or draft the Service produces. Nothing in the Service obligates you to adopt any recommendation, and recommendations are presented as ranges and general information for you to evaluate and adjust — not as fixed prices or instructions.

4. No Coordination With Other Customers

The Service is built for one practice at a time. It does not let you see, contact, compare yourself against, or coordinate with any other Enamelogic customer, and we do not facilitate any such communication. You agree that:

• you set your fees and negotiation strategy independently, using your own judgment;
• you have no agreement, understanding, or arrangement with any other Enamelogic customer about fees, pricing, or negotiation, and won't form one through the Service; and
• you won't use the Service to coordinate fees or strategy with any other dental practice, or share Service outputs in any forum or group where others might use them to align their pricing or negotiations.

5. Working With Carriers

You handle all communication with carriers yourself, in your own name. We don't contact carriers, send anything to them, or take part in any negotiation or contract between you and a carrier. Any draft letter the Service generates is exactly that — a draft for you to review, edit, and decide whether to send.

You're responsible for knowing the terms of your existing carrier agreements and making sure your use of the Service doesn't breach them. Carriers may respond to a fee request in many ways — including saying no, offering less, changing nothing, or making other decisions about your fees or network status that are entirely within their discretion. We have no control over and take no responsibility for how any carrier responds.

No guaranteed outcomes. We don't promise, and nothing in the Service should be read to promise, any specific result — no fee increase, no acceptance of any target, no particular dollar figure, and no continued network participation. Any outcome depends on your own practice, your market, your existing contracts, and the effort and persistence you bring to the negotiation.

6. Acceptable Use

You agree not to:

• use the Service to coordinate prices or negotiation strategy with any other provider;
• share or publish outputs where other practices could use them to align pricing;
• attempt to identify or contact other Enamelogic customers for competitively sensitive purposes;
• upload protected health information;
• reverse engineer, scrape, or copy the benchmark data or the Service's methodology;
• use the Service to interfere with anyone else's contract with a carrier; or
• use the Service in violation of any applicable law.

We may suspend or terminate your access if we determine in good faith that you've materially breached this section or Sections 2–4.

7. Accounts and Payment

You're responsible for the accuracy of your account information and for keeping your login secure. Fees, billing cycles, and any applicable taxes are described at sign-up or in your order. Unless stated otherwise, subscriptions renew automatically until cancelled, and fees already paid are non-refundable except where required by law. As a stated exception, our 30-day money-back guarantee applies: if you cancel within 30 days of your first charge, we automatically refund that charge.

If your plan starts with a free trial, we state the trial length and the recurring price before you enter payment details. Your payment method is charged when the trial ends unless you cancel first. You can cancel anytime in Settings → Billing, and we send a reminder email before your first charge.

8. Intellectual Property

We own the Service, including its software, design, methodology, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own practice during your subscription. You keep ownership of your Customer Data and grant us only the limited rights needed to provide the Service as described in Section 2.

9. No Warranties

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We don't warrant that the Service or any benchmark data will be error-free, complete, current, or suited to your situation, or that it will produce any particular result.

10. Limitation of Liability

To the fullest extent permitted by law, Enamelogic and its members, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or carrier decisions, arising out of or relating to the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Enamelogic and its members, officers, employees, and contractors from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) any action you take based on the Service, including any communication, negotiation, or contract decision involving a carrier; (b) your breach of Sections 2, 4, 5, or 6; (c) any claim by a carrier, patient, employee, or other third party arising from your conduct; or (d) any allegation that your use of the Service together with other customers' use gave rise to an antitrust or unfair-competition claim, except to the extent caused by our own intentional misconduct.

12. Term and Termination

These Terms apply while you use the Service. You may stop using and cancel at any time. We may suspend or terminate your access if you breach these Terms or for other lawful reasons. Sections that by their nature should survive termination — including Sections 2, 5, 8, 9, 10, 11, and 13 — will survive.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Any dispute relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Cheyenne, Wyoming, on an individual basis only. You and Enamelogic each waive any right to participate in a class, collective, or representative action. Either party may seek injunctive relief in court to protect intellectual property or confidential information.

14. Text Messaging (SMS)

If you provide your mobile phone number and check the optional text-message consent box where we collect it, you agree to receive recurring automated account and service text messages from us, such as a sign-in or account-recovery link (including the link you can share with your office manager), setup help, progress and results updates on your fee analysis, and security and account notifications. Consenting to texts is optional and never a condition of using the Service, and we do not send marketing or promotional texts unless you separately and expressly opt in to receive them.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Reply STOP to any message to opt out; we will send one confirmation message and then stop. Reply HELP for help, or contact support@enamelogic.com. Carriers are not liable for delayed or undelivered messages. We do not share your mobile number or your text-messaging consent with third parties or affiliates for marketing or promotional purposes; see our Privacy Policy for how we handle this information.

15. Automated Analysis and Accuracy

The Service generates its analysis, benchmarks, and draft correspondence automatically from the information you enter and from external reference data. Automated output can contain errors, omissions, or figures that don't fit your situation. Treat everything the Service produces as a starting draft to review, not a finished answer. Before you rely on, send, or act on any number, range, or draft, you are responsible for checking it for accuracy and suitability and for exercising your own professional judgment. We don't warrant that any output is correct, complete, current, or fit for your purpose.

16. General

These Terms, together with any order you place and our Privacy Policy, are the entire agreement between you and us about the Service, and they replace any prior understanding on that subject. If any part of these Terms is found unenforceable, the rest stays in effect and the unenforceable part is limited or removed only to the smallest extent necessary. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of our business or assets. Neither party is responsible for any delay or failure caused by events beyond its reasonable control. We may send you notices by email or through the Service, and you agree that electronic notices meet any requirement that a notice be in writing. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date and, where appropriate, notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.

18. Contact

Questions about these Terms? Contact us at support@enamelogic.com.

Enamelogic LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801.